THE ROLE OF INTERNAL CUSTOMER’S SATISFACTION AND COMMITMENT IN CREATING WIDYATAMA UNIVERSITY LECTURER PERFORMANCE
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Date
2015-11-05
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The Fourth International Conference on Entrepreneurship and Business Management (ICEBM 2015), Universitas Tarumanagara, Universiti Sains Malaysia, Dusit Thani College, Kun Shan University, Universitas Ciputra
Abstract
Faculty members play a vital role in higher education institution..They are the key factor in the success of producing
graduates.Various research has been conducted to study the relation of employee attitude and commitment with work
performance.The objective of the study is to investigate the internal customer satisfaction and commitment on faculty
performance.A survey based descriptive research design was used in this study.In addition, this study used a survey
method.The Data used in this research is primary Data Obtained by conducting field research in the form of
questionnaires and interviews and secondary Data Obtained by the study of literature.This study used a sample of 132
people. Overall test results show that there is a positive and significant relationship between internal customer
satisfaction and organizational commitment to the performance of the main lecturers.Job satisfaction has a significant
correlation of 0734 with the job performance, and the study also revealed is that organizational commitment
significantly correlate to job performance.This research shows that job satisfaction of internal customers important
factor in creating a performance, so then the manager should considers it well.
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Keywords
Job Satisfaction, Organizational Commitment, Performance, Lecturer, University of Widyatama