THE ROLE OF INTERNAL CUSTOMER’S SATISFACTION AND COMMITMENT IN CREATING WIDYATAMA UNIVERSITY LECTURER PERFORMANCE

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dc.contributor.authorRachim, Taufik
dc.contributor.authorZulganef
dc.contributor.authorSinta, Minarni
dc.date.accessioned2016-08-26T07:27:24Z
dc.date.accessioned2019-10-21T11:56:08Z
dc.date.available2016-08-26T07:27:24Z
dc.date.available2019-10-21T11:56:08Z
dc.date.issued2015-11-05
dc.description.abstractFaculty members play a vital role in higher education institution..They are the key factor in the success of producing graduates.Various research has been conducted to study the relation of employee attitude and commitment with work performance.The objective of the study is to investigate the internal customer satisfaction and commitment on faculty performance.A survey based descriptive research design was used in this study.In addition, this study used a survey method.The Data used in this research is primary Data Obtained by conducting field research in the form of questionnaires and interviews and secondary Data Obtained by the study of literature.This study used a sample of 132 people. Overall test results show that there is a positive and significant relationship between internal customer satisfaction and organizational commitment to the performance of the main lecturers.Job satisfaction has a significant correlation of 0734 with the job performance, and the study also revealed is that organizational commitment significantly correlate to job performance.This research shows that job satisfaction of internal customers important factor in creating a performance, so then the manager should considers it well.en_US
dc.identifier.isbn978-979-9234-54-4
dc.identifier.urihttp://repository.widyatama.ac.id/handle/123456789/7234
dc.language.isoenen_US
dc.publisherThe Fourth International Conference on Entrepreneurship and Business Management (ICEBM 2015), Universitas Tarumanagara, Universiti Sains Malaysia, Dusit Thani College, Kun Shan University, Universitas Ciputraen_US
dc.relation.ispartofseries;KII.FD.013
dc.subjectJob Satisfactionen_US
dc.subjectOrganizational Commitmenten_US
dc.subjectPerformanceen_US
dc.subjectLectureren_US
dc.subjectUniversity of Widyatamaen_US
dc.titleTHE ROLE OF INTERNAL CUSTOMER’S SATISFACTION AND COMMITMENT IN CREATING WIDYATAMA UNIVERSITY LECTURER PERFORMANCEen_US
dc.typePresentationen_US
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