PERANCANGAN MODEL PENILAIAN KINERJA DIVISI TEKNOLOGI INFORMASI ORGANISASI BANK BJB DENGAN PENDEKATAN BALANCE SCORE CARD UNTUK MENINGKATKAN EFEKTIFITAS DALAM MENDUKUNG DIVISI BISNIS
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Tesis Program Magister Management Universitas Widyatama
Evaluation or performance measurement is an important factor in the company in order to face competition business that is increasingly. Performance measurement can also be used as a key indicator of the success of an organization, business unit, team, and individual performance. Balanced Score Card is a tool for measuring performance developed by Kaplan and Norton in 1990. Balanced ScoreCard measures to see 4 different perspectives are balanced between financial and non-financial, short-term and long-term, internal and external. The research was conducted at the Division of Information Technology. Rural Development Bank West Java and Banten, Tbk, which aims to design a performance measurement for IT Division of Information. Technology Information in the banking industry has a very important role. The research was conducted with the bank's vision and mission to learn bjb, strategic map and Key Performance Indicator This study uses a pair comparation method to see how important each perspective in the Information Technology Division. The results of this study illustrate that the internal business process perspective is a perspective that has contributed the most with 40% followed by 30% of the customer's perspective, the financial perspectives of 15% and the latter is growth and learning as much as 15%. The strategic implications of this research is that Information Technology Division bjb bank in carrying out his duties as supporting division should improve its work processes to meet specific user needs and customers in general. Changes in organizational structure, cost efficiency investment and operating costs and increase employees' ability to do the IT Division to provide satisfactory service to users and customers.
BSC, Performance, IT Division, Pair Comparation