BUSINESS PROCESS IMPROVEMENT IN INFORMATION FLOWS WITH THE IMPLEMENTATION OF ADMINISTRATIVE WORKFLOW CONCEPT AND APPLICATION (Case Study: Department of Informatics Engineering Faculty of Engineering, Widyatama University)
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Date
2004-09-21
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SEAAIR (South East Asian Association for Institutional Research)
Abstract
Widyatama University as a private university should know that its customer wants a better service. To give the best service and increased satisfacting to the customer, it should change and improve the traditional management and the way of thinking, especially in its bureaucracy. It should give customers not only the quality (doing the job right every time) but also the perfection (doing the right job right every time).
To accomplish that mission, Widyatama University should be doing Business Process Improvement (BPI). BPI is a systematic methodology developed to help an organization make significant advances in the way its business process operates. There are 3 major objectives of BPI: effectiveness, efficiency and adaptability.
This research focuses on the improvement of distribution functions in the informatics department especially on information flows. To support the improvement, we implement the administrative workflow concept and develop its application. This concepts and application will maximize the use of Local Area Network (LAN) and open source software.
BPI with implementation workflow concept and application has the following goals : to improve reliability of business processes information, to improve response time, to decrease cost, to reduce inventories, to increase profits and to reduce bureaucracy
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Keywords
workflow, effectiveness, efficiency, Business Process Improvement (BPI)
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