ANALYSIS OF QUALITY CONTROL TOWARD ULTRA MILK (Case Study : PT. Ultra Jaya Milk Industry)
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Date
2011
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the Universiti Teknologi MARA Johor
Abstract
Purpose – This Research objective is to find the cause of each type of failure by using the fishbone diagram (fish-bone diagram) along with proposals to overcome
Design/methodology/approach - Descriptive method used to conduct research and qualitative and quantitative analysis is used to analyze the data.
Findings - After analyzing the results the total production from January to December 1999 was 6,874,258 liters with a total of 34 484 liters of product failure or equal to 0.5%. The average percentage change in taste is the biggest failure of the product to become acidic, which is 69.30%, while other types of failure that is the packaging of the product becomes bloated with percentages of 30.70%.
Research limitations/implications – This reseach limited to measurement of variables from the quality viewed as a whole (global) is less specific, so that in future studies measuring the quality of more specific variables based on the dimensions of quality such as Reliability, Responsiveness, Competence, Access, communication, and Tangibles.
Practical implications – Fishbone diagram in practice can be used as a tool to identify the cause of the failure of a product.
Originality/value – This reseach is a new way to look a failure by using the fishbone diagram (fish-bone diagram) along with proposals to overcome
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Keywords
Quality control, Fishbone Diagram