THE KEY FACTORS TO CREATE CUSTOMERS’ SATISFACTION AT ALFAMART MINIMARKET
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Date
2022
Journal Title
Journal ISSN
Volume Title
Publisher
Central Asia and The Caucasus, Volume 23 Issue 1
Abstract
The purpose of this research was to examine the effect of product diversity, convenience and price on consumer satisfaction. The type of research used explanatory with a total sample of 150 respondents. Collecting data used a questionnaire with a Likert measurement scale. The data analysis method used validity and reliability test, correlation coefficient (R), regression test, coefficient of determination, significance of t test and F test with SPSS 20.0 application. The results showed a positive and significant influence between product diversity, convenience and price on consumer satisfaction. Variable product diversity has an effect of 18%, convenience of 20.1% and price has an influence of 41.7%. Companies need to pay attention to product diversity, convenience and price in developing marketing strategies in order to provide customer satisfaction.