ANALYSIS OF INFLUENCE OF PERFORMANCE AUDIT TO PUBLIC SERVICE QUALITY AT SOCIAL HEALTH INSURANCE (Case Study at Dr. Hasan Sadikin Hospital Bandung)
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Date
2014-03-15
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11th International Annual Symposium on Management, Departement of Management Faculty of Business and Economics Universitas Surabaya
Abstract
This research as a purpose to know relation of performance audit at public sector with public service quality at social health insurance program. This research implementable at Integrated Service Installation of Kemuning Building of Dr. Hasan Sadikin Hospital Bandung.
Thr research metode is descriptif metode case analysis.A hypothesis test with correlation of Rank Spearman yield shows indicate close positive relation and powerful between performance audit (X Variable) and public service quality (Y Variable) as 0,923. Hypothesis test with t test procurable valuate arithmetic-t = 7,19 it means larger than table-t = 1,795. By virtue of that result, so zero hypothesis (Ho) get the mitten with signification standard α = 5%.
Conclusion of this research is contained signification positive relation between performance audit and public service quality at social health insurance program at Integrated Service Installation of Kemuning Building of Dr. Hasan Sadikin Hospital Bandung.
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Keywords
Performance Audit, Public Service, Social Health Insurance