DETERMINING THE NUMBER OF SUBSTATION USING THE M/M/S MODEL AT PASTEUR TOLL EXIT
No Thumbnail Available
Date
2020
Journal Title
Journal ISSN
Volume Title
Publisher
Solid State Technology Volume: 63 Issue: 3
Abstract
The mode of land transportation to Bandung via the toll road to support the increase in tourist arrivals
in Bandung. Tol Cipularang is a very supportive road infrastructure to get to Bandung. Tol Cipularang
(Cikampek – Purwakarta - Padalarang) is a toll road in Indonesia that connects between Jakarta and Bandung.
The process of a queue occurs when a number of customers from a population source need the service of a
particular service facility. The purpose of this study was to determine the performance of the queuing system at
Pasteur toll exit and determine the optimal number of substations to serve toll users at Pasteur toll exit. The
research method used is a description of the analysis through several quality measuring devices such as pareto,
causal diagrams, and control charts. As a result, there are several factors that cause failure in the production
process, including labor (human), machine, materials, and work methods in the production process. The
conclusion of this study is that the current queuing system requires a change in the number of substations so that
queuing performance is more optimal than before and can fulfill the expected waiting time aspirations for each
vehicle that will make toll payment transactions.
Description
Keywords
Queuing System, Pareto Diagram, Control Chart, Causal Diagram