STUDENT SATISFACTION INVENTORY (SSI) - METHODOLOGICAL REVIEW
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Date
2012
Journal Title
Journal ISSN
Volume Title
Publisher
International Journal of Multidisciplinary Thoughts,
Abstract
Widyatama University, a private university in Bandung, Indonesia, has conducted a student
survey based on Student Satisfaction Inventory (SSI) since 2005. The dimensions utilized are
based on: level on importance, satisfaction level and performance gap between the importance
and satisfaction levels. The original SSI does not include statistical analysis. This research
intended to improve the methodology by using non parametric test in order to prove whether
the result is statistically valid
Description
Keywords
Quality Improvement (CQI),, Student Satisfaction Inventory (SSI),, Customer Satisfaction, Methodological, Satisfaction Level Performance Gap