IMPLEMENTING QUALITY ASSURANCE FOR QUALITY CULTURE DEVELOPMENT (Widyatama University Case Study)
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Date
2014-02-14
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Publisher
Universitas Widyatama
Abstract
The purpose of this study is to investigate the
implementation of quality assurance for establishing
quality culture at higher education institution. This paper
looks at the effectiveness of quality assurance as a tool of
quality culture establishment at Widyatama University
Bandung – Indonesia. Data are collected through evaluate
through quality management documents, observation,
inquiries, self-administered questionnaires.
The respondents of the survey were managers of
the university in academic affairs as well as administrative
affairs.The study reveals that all managers at Widyatama
University aware that quality assurance is important in
higher education and building quality culture will sustains
the institution. Widyatama University has implemented
quality assurance in accordance with both of international
standards through ISO 9001:2008 and the Government
Regulation through the accreditation process. The
study suggests that the commitment to Quality Assurance
principles and the pursuit of excellence by the staff have to
be entrenched in the culture of the organization, and are not
dependent solely on loyalty to the institutional leadership.
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Keywords
quality assurance, quality culture, higher education