THE DIFFERENCES OF LECTURER’S COMPETENCE BEFORE AND AFTER APPLYING ISO 9001: 2008
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Date
2014-02-14
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Widyatama International Seminar
Abstract
This paper is focused on an effort of identifying the
development of implementation of Quality Assurance. In
order to meet and to enhance the customer satisfaction in a
college, it is needed the enhancement of product fulfilling
customer’s requirements and the prevailed standards or
regulations. A college as educational facilitator must be
able to deliver academician alumni having expertise and
skills.
A college must be able to enhance the educational
quality by assuring its product: competence. Hence,
Widyatama University has applied ISO 9001: 2008 as
quality management in implementing and monitoring the
process of university’s activities both academically and
non-academically.
This research aims at academic activities, primarily
in each study program. Principally, quality control in each
study program as parameter for delivering the alumni of
competent and competing- ready students for fulfilling the
demands of both industrial world and other working world
existing in a society. The objective of this research is to
identify the differences of lecturer’s competence before and
after applying ISO 9001: 2008 in Widyatama University.
The method used is secondary data as empirical
evidence to identify the differences of lecturer’s
competence.
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Keywords
Quality Assurance, Quality, Competence, ISO