DEVELOPING COOPERATIVE PERFORMANCE INDICATORS USING COMBINATION METHODS {BALANCED SCORECARD (BSC), PERFORMANCE PRISM, AND KEY PERFORMANCE INDICATORS (KPIs)
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Date
2012-10-18
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International Conference on Enterpreneurship Business and Management 2012, Program Magister Manajemen Universitas Tarumanagara Jakarta‐Indonesia
Abstract
In Indonesia, the number of cooperatives grow rapidly during the last 5 years (2007-2011), but many of them
was inactive or not develop. the amount of inactive cooperatives is about 247.908 or 29.24% from all number
cooperatives in Indonesia. One of the reasons of it is the inability of the cooperative in controlling its
performance through appropriate performance measures that can give significant effect to the business
performance, in theory and business practice this performance measures also known as Key Performance
Indicator (KPI). This study aims to develop the appropriate performance measures for the cooperatives
enterprise through a literature study and also practical (the author’s experiences) approaches related to the
theory of integrated performance measurement especially following three methods, that is: Balanced
Scorecard (BSC), Performance Prism, and Key Performance Indicators (KPIs). This paper shows that by
combining the methods of KPIs, BSC, and the Performance Prism, the cooperative performance measures
produced will be more comprehensive and covers the complete range of stakeholder interests and also
perspectives of organization and business, as well as be able to influence and improve the business
performance significantly.
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Keywords
Cooperative, Performance Indicators, BSC, Performance Prism, KPIs