IMPLEMENTATION OF SAFETY BEHAVIOR FOR DOCTOR ON MEDICAL TREATMENT
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Date
2010-12-07
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Universitas Malaya (UM) dan Universitas Teknologi Malaysia (UTM)
Abstract
This paper explain about the importance of safety standards and safety behavior on medical treatment in hospital. Doctor as one of the most important things in quality services and medical treatment in hospital, have often big problem with their own healthy because of environment quality in hospital, the condition of their patient and the most important things is their own behavior when doing medical treatment such as surgery, clinical check, pre-diagnostic of disease, etc. Now, with increasing of medical treatment technology and more knowledgeable patient, doctor can improved their medical treatment methodology with high quality of result, low risk for both doctor and patient, and safe for everyone who involve on their activities. For answer the big questions from this problem, we used simple research methodologies start from finding the causes of this problem, trial to implement safety behavior and safety standards for doctor, and finally doing comparison measurement between as-is condition and to-be condition or before and after implementation of safety behavior. From this research we found the unique phenomenon that important constraints of implementation of safety behavior for doctor is many doctors was resistance to change their medical treatment methodology, because their says that existing methodology is the best way for them. As we know, that in natural of human beings is still dynamics, so we can say “that no best way, but always a better way”. But, we still and keep optimism for improved this problem, and we trust that for 3 or 5 years later, all doctors in Indonesia believe that implementation of safety behavior on their medical treatment can increased the quality of life for everyone both doctor and patient, and safety behavior is one of the most important things to improved the quality of medical services for gain the customer satisfaction and customer loyalty. If this condition had realized, many people in Indonesia believe that quality of medical services in Indonesia better than other country, especially Singapore.
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Keywords
medical treatment, ergonomics, safety, behavior analysis