THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT (TQM) BASED ON STAFF PERCEPTION TO THE OPERATIONAL PERFORMANCE OF PT. KERETA API INDONESIA

Simple item page
dc.contributor.authorDyahrini, Wien
dc.contributor.authorHasanah, Alfiah
dc.date.accessioned2013-03-14T05:54:42Z
dc.date.accessioned2019-10-21T11:55:32Z
dc.date.available2013-03-14T05:54:42Z
dc.date.available2019-10-21T11:55:32Z
dc.date.issued2011-04-27
dc.description.abstractThe research investigated the effect of the implementation of Total Quality Management (TQM) consists of variables: focus to customer, continuous improvement and the complete involvement to the operational performance of the company, based on the staff perception. The object of the investigation is the PT. Kereta Api Indonesia (PT. KAI) iso certified 9001:2000. Using 38 sample based on simple random sampling, the reseach used questionaire and asked the employer start from staff up to general manager. The analysis used path analysis to investigate the hypotheses. The result showed that all of the three variables which are focus to customer, continuous improvement and the complete involvement have positive and significant effect to the operational performance of the company either partially or simultaneously . Keywords: Total Quality Management, focus to customer, continuous improvement, complete involvement, operational performance.en_US
dc.identifier.urihttp://repository.widyatama.ac.id/handle/123456789/1953
dc.publisherDe la Salle University-Dasmarinas + Universitas Widyatama Bandungen_US
dc.relation.ispartofseriesKIICD062;
dc.subjectTotal Quality Managementen_US
dc.subjectfocus to customeren_US
dc.subjectcontinuous improvementen_US
dc.subjectcomplete involvementen_US
dc.subjectoperational performanceen_US
dc.titleTHE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT (TQM) BASED ON STAFF PERCEPTION TO THE OPERATIONAL PERFORMANCE OF PT. KERETA API INDONESIAen_US
dc.typePresentationen_US
Files
Original bundle
Now showing 1 - 5 of 5
Thumbnail Image
Name:
Cover.pdf
Size:
262.3 KB
Format:
Adobe Portable Document Format
Description:
Download
Thumbnail Image
Name:
Editorial Page.pdf
Size:
86.91 KB
Format:
Adobe Portable Document Format
Description:
Download
Thumbnail Image
Name:
Preface from Editors.pdf
Size:
83.17 KB
Format:
Adobe Portable Document Format
Description:
Download
Thumbnail Image
Name:
Table of Content.pdf
Size:
348.04 KB
Format:
Adobe Portable Document Format
Description:
Download
Thumbnail Image
Name:
Paper Wien Dyahrini.pdf
Size:
207.3 KB
Format:
Adobe Portable Document Format
Description:
Download
Collections
INTERNATIONAL PUBLICATIONS