THE EFFECT OF ADMINISTRATIVE SERVICES TOWARDS STUDENTS’ SATISFACTION IN BUANA PERJUANGAN KARAWANG UNIVERSITY
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Date
2020
Journal Title
Journal ISSN
Volume Title
Publisher
International Journal of Psychosocial Rehabilitation, Vol. 24, Issue 1
Abstract
Employee performance and service quality of academic administration and influential with students’
satisfaction. The better the performance of employees and service quality the better the administration of student
assessment. On the other hand, there are still beberpa issues relating to it. As their class schedule that collision,
making the length of the required letters, do not miss the eyes of college classes, their names are not listed diabsensi.
This study intended to answer these problems. Third relations employee performance and service quality of the
academic administration of the student satisfaction., Recognizing the importance of this, then do research with the
aim to determine the effect of the quality of academic and administrative services to the satisfaction of UBP FEB
students simultaneously and partially using associative method. The study population was a student FEB. method of
research used a qualitative approach.
Description
Keywords
Performance, Service, Satisfaction