8 PRINSIP MANAJEMEN MUTU DALAM REALITA PENERAPAN ISO 9001:2008 DI UNIVERSITAS X BANDUNG
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Date
2014-05-22
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Seminar Nasional, Fakultas Ekonomi , Universitas Kristen Maranatha
Abstract
Optimal Implementation of quality management system ISO 9001:2008in a private
higher education institution should improve the quality of the performance which in
turn can raise the competitiveness and sustainability of the higher education
institutions. This study analyzes implementation of ISO 9001:2008 quality
management systems at the University X Bandung that classified based on the level
of interest and performance in their respective quadrants using Importance-
Performance Analysis (IPA Method). After the Cartesian diagram have been
outlined, be obtained that Focus on the Customer, Leadership, and Continual
Improvement Process Principles at University X are very satisfied. The Involvement
of Personnel Principle and The Making Decisions based on Facts Principle are
included to the repairing main priority. The Mutually Beneficial Relationships with
Suppliers Principle is defined as low priority. The Process Approach Principle and
The System Approach to Management Principle are excessive categories.
Furthermore, this research is continuing with identify the causes of repaired
principles main priority using fishbone diagram and found that the 3rdprinciple is
low was caused by the institutional behavior is not support to personnel
involvement, in addition to the 7thprinciple is still low too, was caused by decision
maker skill is still not good. Finally, the solution alternatives from that causes would
be found using tree diagram.
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Keywords
8 Principles of Quality Management ISO 9001:2008, Importance- Performance Analysis Method, Fishbone Diagram, Tree Diagram