THE INFLUENCE OF TOTAL QUALITY MANAGEMENT (TQM) APPLICATIONS TO SALES RAISING AT PT. KERETA API INDONESIA (PERSERO) BANDUNG THE 2ND OPERATIONS AREA
No Thumbnail Available
Files
Date
2013-03-16
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Universitas Surabaya
Abstract
The Indonesian transportation services industries, especially land
transportation which owned by The State or The State Corporations (Badan Usaha
Milik Negara/BUMN) always facing many problems, one of them is decreasing of
sales. That’s reasons why the applications of Total Quality Management is
necessary to survive and superior in global competition to produce the best
quality.
The aim of research is to know the influence of Total Quality Management
applications to raise up sales of PT. KAI Bandung 2nd Operation Area (DAOP 2).
The research held with Descriptive Analyzing Method and SPSS (Statistical
Product and Services Solutions) software.
Based on research result can be made conclusion as below, The Total Quality
Management applications have significant to sales raising up of PT. KAI (Persero)
Bandung 2nd Operation Area (DAOP 2) up to 68%, and 31,8% of them influence
by another factors which are not investigate in this paper.
Description
-
Keywords
Total Quality Management (TQM), Raising up of Sales
Citation
-