THE FRAMEWORK OF EDUCATION AND TRAINING FOR QUALITY MANAGEMENT IN SMALL MEDIUM ENTERPRISES
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Date
2011-11-14
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Open University Malaysia, Universiti Kebangsaan Malaysia, Kementrian PengajianTinggi (KPT)
Abstract
This study initially presents the importance of education and training for quality management
within small medium enterprises (SMEs) in Indonesia. Quality management in SMEs is the
most relevant topic to be discussed because of its significant contribution to SMEs in
developing partnership with large company. The partnership is known as subcontract. In
order to make sustainable partnership with large company, SMEs should continually improve
of their products and services through implementation of quality management principles. As
we know, quality management is a management philoshopy which seeks continuous
improvement in the quality of all processes, product, and services of an organization.
Introducing quality management concept and practices require an education and training
effort. There are several reason for this matter, namely: (a) to inform people of what quality
management, how it can be introduced and what it can do, (b) to develop appropriate
knowledges, skills, attitudes, and values relating to quality management, (c) to elaborate the
tools and techniques of quality improvement, and so on. Thus, investment in education and
training is a critical factor in the success of quality management implementation in SMEs.
Finally, the papers will give insight into a brief framework of quality management education
and training in SMEs e.g. purpose, content, approach, model, learning style, and evaluation
process.
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Keywords
SMEs, Partnership, Education and Training, Quality Management