ANALYSIS OF THE RELATIONSHIP OF MANAGEMENT ACCOUNTING INFORMATION SYSTEMS, ACCOUNTING INFORMATION QUALITY AND SERVICE QUALITY
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Date
2013-06-06
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SIBR - Thammasat 2013 Conference on Interdiciplinary Business and Economics Research
Abstract
This study uses a model of implementation success DeLone and McLean (2003). This study aims to examine the relationship between the quality of accounting information systems management, management accounting information quality and service quality.
The research method used is descriptive and explanatory survey verificative. The sampling technique used was simple random sampling at four public banks which exist in the city, these banks include: 1) Bank Rakyat Indonesia, 2) Bank Mandiri, 3) Bank Negara Indonesia, and 4) Bank Tabungan Negara. The number of respondents who collected a total of 42 respondents. Data was collected by distributing questionnaires conducted from December 2012 to late January 2013. Analysis of the data used was Partial Least Square with SPSS version 20.
The results reveal a strong relationship exists between the quality of accounting information systems management, information quality and service quality in public government-owned bank in the city of Bandung.Keywords: model of DeLone and McLean, accounting information systems management, information quality, service quality, user satisfaction
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Keywords
management accounting information system, accounting information systems, service quality