ORGANIZATIONAL FORGETTING AND SERVICE INNOVATION PERFORMANCE: The Mediation Role of Absorptive Capacity: A Moderated Analysis

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dc.contributor.authorNegoro, Dimas Angga
dc.contributor.authorAstuti, Puji
dc.contributor.authorSyah, Tantri Yanuar Rahmat
dc.contributor.authorPawirosumarto, Suharno
dc.date.accessioned2021-02-16T05:38:06Z
dc.date.available2021-02-16T05:38:06Z
dc.date.issued2020
dc.description.abstractThis study aims to explore the effect of organizational forgetting on service innovation performance with absorptive capacity as mediation and to investigate the moderation role of transformational leadership. According to the results of previous studies and empirical theories related to the learning process and organizational innovation, this study was designed to collect data by a purposive sampling method from 232 service managers in the national headquarter, provincial, and district level of Indonesian Red Cross. The findings of this study are first, the positive influence among organizational forgetting and service innovation performance. Second, there is the mediating role of absorptive capacity and the moderating role of transformational leadership. The managerial implication of research for organizations is to increase the part of leaders in encouraging and ensuring and accustoming organizational forgetting for a better change and increasing organizational competitive and sustainable advantage.en_US
dc.identifier.issn1475-7192
dc.identifier.urihttp://repository.widyatama.ac.id/xmlui/handle/123456789/12546
dc.language.isoenen_US
dc.publisherInternational Journal of Psychosocial Rehabilitation, Vol.24, Issue 01en_US
dc.subjectOrganizational Forgettingen_US
dc.subjectAbsorptive Capacityen_US
dc.subjectService Innovation Performanceen_US
dc.subjectTransformational Leadershipen_US
dc.titleORGANIZATIONAL FORGETTING AND SERVICE INNOVATION PERFORMANCE: The Mediation Role of Absorptive Capacity: A Moderated Analysisen_US
dc.typeArticleen_US
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