QUALITY FUNCTION DEPLOYMENT IN HIGHER EDUCATION

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dc.contributor.authorSuhardi, Agatha Rinta
dc.date.accessioned2014-02-24T02:13:39Z
dc.date.accessioned2019-10-21T10:54:18Z
dc.date.available2014-02-24T02:13:39Z
dc.date.available2019-10-21T10:54:18Z
dc.date.issued2014-02-14
dc.description.abstractThere are two types of customers in Higher Education; consisted of internal customers and external customers. Internal customers are actorsin theproduction processand external customers are the results of enduserproduction process. In the educational process, dialogues and debatesare alwayshappeningbetween"what was given to students" with"what customers want". This paper covers the implementation of Total Quality Management to improve quality of service in Higher Education. The purpose of this paper is to give advice to Higher Education in developing a running system. Approach method used the study of literature and some examples from the implementation of Total Quality Management. Higher Education needs to apply Total Quality Management with Quality Function Deployment in order to identify the things that need to be improved in order to improve quality of service and output to the communityas a user outcomes student.en_US
dc.identifier.isbn978-979-25-0222-0
dc.identifier.urihttp://repository.widyatama.ac.id/handle/123456789/2690
dc.language.isoenen_US
dc.publisherUniversitas Widyatamaen_US
dc.subjectQuality Function Deploymenten_US
dc.subjectTotal Quality Managementen_US
dc.subjectHigher Educationen_US
dc.titleQUALITY FUNCTION DEPLOYMENT IN HIGHER EDUCATIONen_US
dc.typePresentationen_US
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