TRANSFER INFORMATION TECHNOLOGY SERVICES OF DATA ON GO JEK ONLINE APPLICATIONS USING FRAMEWORK INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY V3 (ITIL V.3) DOMAIN SERVICE OPERATION
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Date
2020
Journal Title
Journal ISSN
Volume Title
Publisher
International Journal of Psychosocial Rehabilitation, Vol. 24, Issue 1
Abstract
Go Jek is an online transportation through booking application. The Go Jek application can be
downloaded on Android smartphones & iPhones. Go Jek As a means of transportation that is widely used by the
people of Indonesia, Gojek online services Indonesia offers a variety of alternative services that are available in
various major cities in particular in order to assist the community in carrying out their daily activities, such as work
activities, lectures, traveling, ordering food, trading etc. In the Go Jek online service, all user memory and software
is actually not located on the computer but is integrated directly using the cloud system with a computer
intermediary as well as with a connection or internet connection. What services are contained in the Go Jek
application and how is the data transfer process in the Go Jek application a problem in this study. The purpose of
this study is to implement Data Transfer Services within the ITIL Domain Operation Service framework. The
information technology service method used is ITIL (Information Technology Infrastructure Library) is a Franework
in transforming Information Technology services which contains a series of concepts and techniques for managing
infrastructure, developing, and operating information technology (IT). ITIL (Information Technology Infrastructure
Library) contains an IT discipline framework in terms of IT service functions. The results of this study are an
Information Technology service framework application Go Jek.
Description
Keywords
Go jek, IT, ITIL (Information Technology Infrastructure Library), Framework