MOBILE SERVICE QUALITY, PERCEIVED USEFULNESS, AND PERCEIVED EASE OF USE TO IMPROVE CUSTOMER SATISFACTION (Study on BCA Mobile Application Users)

Simple item page
dc.contributor.authorBerlianne, Jelsi Ratu
dc.contributor.authorKoswara, Juniar Sismonieka
dc.contributor.authorHandayani, Restianna
dc.contributor.authorFachrizal, Fauzan Achmad
dc.contributor.authorHidayah, Riski Taufik
dc.date.accessioned2021-02-23T15:41:30Z
dc.date.available2021-02-23T15:41:30Z
dc.date.issued2020
dc.description.abstractThis research intent to determine how much influence the quality of mobile service, perceived usefulness and perceived ease of use on customer satisfaction of users of the M-banking BCA Mobile application. The research method used is descriptive methods and verification method with a population of all BCA Mobile application users represented by 100 respondents. The analytical methods used are the Spearman Rank correlation, the coefficient of determination, and the T test with data analysis at the 5% significant level. The program used in analyzing the data is IBM SPSS Statistics ver. 25.0. The result showed that mobile service quality, perceived usefulness, and perceived ease of use had a positive effect on customer satisfaction.en_US
dc.identifier.issn0038-111X
dc.identifier.urihttp://repository.widyatama.ac.id/xmlui/handle/123456789/12845
dc.language.isoenen_US
dc.publisherSolid State Technology Volume: 63 Issue: 5en_US
dc.subjectMobile Service Qualityen_US
dc.subjectPerceived Usefulnessen_US
dc.subjectPerceived Ease of Useen_US
dc.subjectCustomer Satisfactionen_US
dc.subjectBCA Mobileen_US
dc.titleMOBILE SERVICE QUALITY, PERCEIVED USEFULNESS, AND PERCEIVED EASE OF USE TO IMPROVE CUSTOMER SATISFACTION (Study on BCA Mobile Application Users)en_US
dc.typeArticleen_US
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
Jelsi Ratu Berlianne - Mobile Service Quality, Perceived Usefulness, and Perceived Ease of Use to Improve Customer Satisfaction.pdf
Size:
259.5 KB
Format:
Adobe Portable Document Format
Description:
Download
License bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed upon to submission
Description:
Download
Collections
International Journal