WHAT IS EXPERIENCE QUALITY AND HOW IT IS FORMED?
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Date
2020
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Journal Title
Journal ISSN
Volume Title
Publisher
Solid State Technology Volume: 63 Issue: 3
Abstract
Experience Quality is a variable that is widely used in research across the tourism spectrum. The
origin of a concept must be known by researchers in order to better understand and place it in a particular field
of research. This study discusses how the quality of experience is formed and what variables precede it. After
the history and predecessor variables are explained, then the dimensions that make up the quality of experience
are analyzed. This research is expected to clarify the concept of quality of experience and help researchers
understand this concept for use in further research.
Description
Keywords
Experience Quality, Service Quality, Tourism