APPLYING BALDRIGE PERFORMANCE EXCELLENCE CRITERION ON STUDENTS’ SATISFACTION AT PRIVATE UNIVERSITY IN INDONESIA

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dc.contributor.authorKusumastuti, Dyah
dc.contributor.authorAmanda, Medina
dc.date.accessioned2016-08-27T03:16:31Z
dc.date.accessioned2019-10-21T11:55:12Z
dc.date.available2016-08-27T03:16:31Z
dc.date.available2019-10-21T11:55:12Z
dc.date.issued2015-09-30
dc.description.abstractThis paper reports on a study about students‘ satisfaction at the Faculty of Business & Management of a private university in Indonesia. It uses the third criterion, namely Customers, of Malcolm Baldrige‘s Education Criteria for Performance Excellence. Data was acquired by way of a questionnaire administered to 330 randomly selected undergraduate students in February 2015. The maximum point score for this criterion is 85 (out of 1000 for all 7 criteria) and the score obtained in this study was 59 (i.e. 69%). Analysis provides results showing students‘ satisfaction at a ‗poor‘ or ‗early results‘ level particularly in respect of their career placements and on the public image of the university. These results indicate the need for quality improvement at both faculty and university levels. Secondly, they point to the need to improve and expand the image of the university so that potential employers are aware of the faculty and university.en_US
dc.identifier.isbn978-604-59-4639-8
dc.identifier.urihttp://repository.widyatama.ac.id/handle/123456789/7236
dc.language.isoenen_US
dc.publisher15th Annual Conference SEAAIR,South East Asian Associton for Institution Researchen_US
dc.relation.ispartofseries;KII.CD.0159
dc.subjectSatisfactionen_US
dc.subjectQuality Management Systemen_US
dc.subjectMalcolm Baldrige National Quality Awarden_US
dc.titleAPPLYING BALDRIGE PERFORMANCE EXCELLENCE CRITERION ON STUDENTS’ SATISFACTION AT PRIVATE UNIVERSITY IN INDONESIAen_US
dc.typePresentationen_US
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