THE VALUE CHAIN ANALYSIS OF GO-JEK

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dc.contributor.authorSari, Oktora Yogi
dc.contributor.authorYuniarti, Rita
dc.date.accessioned2021-02-09T23:03:40Z
dc.date.available2021-02-09T23:03:40Z
dc.date.issued2020
dc.description.abstractOnline transportation is one of the newest service innovation in m-commerce. Online transportation service or ride-sharing is an individual transportation service where a customer can order a ride through mobile application and the driver can respond to the order through the applications, and customer can easily find transportation to commute to other places (time efficiency). Service quality is an important aspect in m-commerce that can determine customer behavior, satisfaction, and intention to use certain product or service. It is argued that service quality provides long-term success and can be competitive advantage. Therefore, it is important to assess and measure the service quality especially services provided in m-commerce environment. A value chain is comprised of the series of events surrounding the development, production, and delivery of a good or service desired by targeted consumers. This is achieved by ensuring that Goods gain consumer-recognized value as they move through each step of the chain. In an efficient and effective value chain, this is achieved through coordinating operations in a manner that ensures the involved companies are able to create more consumer recognized value than their competitors. The aim of this research is to analyze value chain of online transportation service focusing on technology aspect as the source competitive advantage.en_US
dc.identifier.issn1475-7192
dc.identifier.urihttp://repository.widyatama.ac.id/xmlui/handle/123456789/12299
dc.language.isoenen_US
dc.publisherInternational Journal of Psychosocial Rehabilitation, Vol.24, Issue 02en_US
dc.subjectValue Chain Analysisen_US
dc.subjectCompetitive Advantageen_US
dc.subjectOnline Transportation Serviceen_US
dc.titleTHE VALUE CHAIN ANALYSIS OF GO-JEKen_US
dc.typeArticleen_US
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