THE INFLUENCE OF SERVICE QUALITY AND PERCEIVE QUALITY AND ITS’ EFFECT TOWARDS BPJS OUTPATIENTS SATISFACTION; A STUDY AT BAYU ASIH HOSPITAL, WEST JAVA
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Date
2020
Journal Title
Journal ISSN
Volume Title
Publisher
International Journal of Psychosocial Rehabilitation, Vol. 24, Issue 1
Abstract
Based on (PerMenKes) Rule No. 43 of 2016 about Minimum Standards of Services in the Field of Health stated that
the government has the responsibility to ensure that every citizen receives quality health services. This is regulated in the
Minimum Service Standards in the health sector. Implementation of Minimum Service Standards will be very strategic in
relation to implementation of Health Insurance: Jaminan Kesehatan Nasional (JKN). Implementation of minimum service
Standard will strengthen the promotive-preventive side so that it is expected to have an impact on reducing the number of
curative cases that must be covered by JKN. Government and private hospitals, is one of the health facilities that visited by
many people in obtaining the right to health services. The development of a dynamic community mindset requires
hospitals to always make adjustments to improve quality and conduct direct surveys in order to find out factually the needs
of consumers. Therefore, hospitals are required to provide quality services in accordance with established standards and
can required all levels of society.
Description
Keywords
Service Quality and Perceive Quality, Satisfaction