Pengaruh Kualitas Pelayanan Terhadap Kepuasan Mahasiswa Universitas Widyatama Bandung
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Date
2006
Journal Title
Journal ISSN
Volume Title
Publisher
Universitas Widyatama
Abstract
In the higher education the competitive being increasing. To be surviving the school has to be
fulfilling the need from the stakeholder. One of the stakeholders for higher education school is the
student. So the satisfaction of the student is one of the criteria for higher education. From the
survey, the affect of service quality to satisfaction student Widyatama University is 18%. The
biggest affect is from reliability, then responsiveness, empathy, tangible and the last is assurance.
Description
Keywords
Kualitas Pelayanan, Kepuasan Mahasiswa