ANALYSIS AND SIMULATION OF VACCINATION QUEUE SYSTEM AT XYZ PUBLIC HEALTH CENTER
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Date
2021
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Widyatama University - WIBEST
Abstract
This study discusses the vaccination system at XYZ Public Health Center. Vaccination activities at the site
through several stages of service, registration, health check, vaccination, observation with the printing of
vaccination cards. The vaccination system at XYZ Public Health Center experienced long lines that caused a
crowd that should be avoided, especially on registration servers that were done manually. This research
aims to determine the best scenario that can be obtained through the analysis of the results of simulated
queue models as an alternative decision in optimizing the UPTD vaccination service system of Puskesmas
XYZ. The best-case scenario selection analysis is based on consideration of aspects of average service time
that aim to reduce the number of queues on service servers. The queue model at existing conditions has 4
officers on registration, 5 officers on inspection, 5 officers on vaccinations, and 4 officers on observation and
printing. Based on the results of the analysis can be concluded that the model of the queue system with the
number of 5 officers on registration, 2 officers on health check, 2 officers on vaccination, and 1 officer on
observation has the best queue system model. The proposed queue system model is able to minimize the
crowd that occurs on the service server by reducing the service time from existing conditions by 4523.38
seconds to 1401.92 seconds. The proposed improvement with the queue model is also able to increase
productivity from 37% to 57% with an increase of 20% from existing conditions, as well as reduce working
wages from Rp3,800,000 per day to Rp1,800,000 per day.