A FRAMEWORK FOR QUALITY CULTURE IMPLEMENTATION
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Date
2009-11-04
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Departemen Teknik Industri, ITB
Abstract
In this paper, we proposed a framework for quality culture implementation. It
captures two dimensions of organizational culture, namely flexibility and trust. These
dimensions have high relationship with quality improvement. The successful of quality
improvement implementation is supported by flexibility and trust. Each of them has low
and high continuum, than it will form four quadrants. The first is related to low trust and
low flexibility, the second is related to high trust and low flexibility, the third is related to
low trust and high flexibility, and the fourth is related to high trust and high flexibility.
Quality culture implementation is considered as a process how to build quality in the
context of flexibility and trust. The process of quality building will be analyzed by quality
improvement programs or activities. The process will also indicate the construction of
flexibility and trust.
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Keywords
Organization Culture, Quality Culture, Flexibility, Trust, Quality Improvement