ANALYSIS OF PUBLIC SERVICES TOWARDS COMMUNITY’S SATISFACTION IN DEPARTMENT OF POPULATION AND CIVIL REGISTRATION OF INDONESIA

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dc.contributor.authorSukmawati, Fitri
dc.contributor.authorHanim, Wasifah
dc.date.accessioned2021-02-05T13:35:50Z
dc.date.available2021-02-05T13:35:50Z
dc.date.issued2020
dc.description.abstractThe purpose of this study is to measure measuring community satisfaction as service users and improving the quality of public service delivery. One of the efforts that must be made in improving Public Services is conducting a Community Satisfaction Survey of service users. The sampling technique used purposive sampling at the Department of Population and Civil Registry of the City of Tangerang, totaling 100 respondents. The processing of the data using Likert scale, converting Community Satisfaction Scale values, Grouping Community Satisfaction Index Data. The results proved that the performance of public services from the Department of Population and Civil Registry of Tangerang City was categorized as good and excellenten_US
dc.identifier.issn1475-7192
dc.identifier.urihttp://repository.widyatama.ac.id/xmlui/handle/123456789/12091
dc.language.isoenen_US
dc.publisherInternational Journal of Psychosocial Rehabilitation, Vol. 24, Issue 2en_US
dc.titleANALYSIS OF PUBLIC SERVICES TOWARDS COMMUNITY’S SATISFACTION IN DEPARTMENT OF POPULATION AND CIVIL REGISTRATION OF INDONESIAen_US
dc.typeArticleen_US
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