Browsing by Author "Sunaryo, Indryati"

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    A FRAMEWORK FOR QUALITY CULTURE IMPLEMENTATION
    (Departemen Teknik Industri, ITB, 2009-11-04) Rahmana, Arief; Hidajat, Ubuh Buchara; Irianto, Dradjad; Sunaryo, Indryati
    In this paper, we proposed a framework for quality culture implementation. It captures two dimensions of organizational culture, namely flexibility and trust. These dimensions have high relationship with quality improvement. The successful of quality improvement implementation is supported by flexibility and trust. Each of them has low and high continuum, than it will form four quadrants. The first is related to low trust and low flexibility, the second is related to high trust and low flexibility, the third is related to low trust and high flexibility, and the fourth is related to high trust and high flexibility. Quality culture implementation is considered as a process how to build quality in the context of flexibility and trust. The process of quality building will be analyzed by quality improvement programs or activities. The process will also indicate the construction of flexibility and trust.
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    PROSES IMPLEMENTASI MANAJEMEN KUALITAS
    (Jurusan Teknik Industri Universitas Muhammadyah - Malang, 2010-08) Rahmana, Arief; Sunaryo, Indryati; Irianto, Dradjad; Hidajat, Ubuh Buchara
    Study of The Implementation Process of Quality Management (Case Study Research In Company X). This researxh is carried out study implementation process of quality management, which consists of three stages namely introduction, adoption and adaptation. Research strategy in this research is case study research in Company X, which is a company that already has the ability to export and certified quality assurance system. Prime method of collecting data is structured interview with director, managers, supervisors, and employees Company X. The result indicate that in the introduction stage are shown by customer recognition of quality product, Company X began to export, and demand of foreign customer to quality assurance system. In the adoption stage are shown by company’s plan for certification of quality assurance system, certification of quality assurance system, and quality assurance system, upgrading of quality assurance system, and production process evaluation. Those result give insight that Company X has carried out continous quality improvement through quality management implementation with the aim to enhance customer satisfaction.