Browsing by Author "Setiawan, Stevanus A C"

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    Pengaruh Kualitas Pelayanan Terhadap Kepuasan Mahasiswa Universitas Widyatama Bandung
    (Universitas Widyatama, 2006) Ariyanti, Maya; Haruman, Tendi; Ridwansyah, Iwan; Setiawan, Stevanus A C
    In the higher education the competitive being increasing. To be surviving the school has to be fulfilling the need from the stakeholder. One of the stakeholders for higher education school is the student. So the satisfaction of the student is one of the criteria for higher education. From the survey, the affect of service quality to satisfaction student Widyatama University is 18%. The biggest affect is from reliability, then responsiveness, empathy, tangible and the last is assurance.