Browsing by Author "Mardi"

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    ANALISIS PELAKSANAAN PROGRAM PENINGKATAN TOEFL SCORE MAHASISWA DI DALAM MENINGKATKAN KOMPETENSI LULUSAN YANG BERDAYA SAING (Studi Kasus Mahasiswa Universitas Widyatama)
    (Seminar Nasional Pendidikan, Lembaga Peneltian dan FKIP Universitas Lampung, 2008-01-26) Muchlis, Tanti Irawati; Hayati, Neuneung Ratna; Mardi
    The competitive key factor of a nation is having human resources that have competencies and ability to compete globally. Widyatama University has stated in its Strategic Plan that the increase of graduate quality that can create sustainable growth of the institution must be maintained and improved. The creation of competitive and adaptive study system for the graduates entering the entrepreneur profession (employment creation) or private enterprise (employability) is a must. The English literacy is required not only to meet the knowledge aspect of academic need, but also as a global communication media. Therefore Widyatama University set English literacy of students, using TOEFL Score as indicator, as one of its quality objectives i.e. 75% of its graduates has TOEFL score minimum of 450. To achieve that quality objective, the institution implement incoming test at the first year, in process test at the second and third year, and outgoing test/TOEFL Test Preparation (last year). Incoming Test is used as an indicator base to evaluate the students study improvement and to measure the effectiveness of English literacy improvement program by comparing it to the in process and outgoing test results.
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    THE INFLUENCE OF TEACHING STAFF PERFORMANCE ON STUDENT SATISFACTION
    (Universitas Kristen Maranatha, 2007-11-28) Muchlis, Tanti Irawati; Hayati, Neuneung Ratna; Mardi
    Sustainability is one of the strategic issues for higher education instirution (DUCT!, 1995) that can be achieved through Quality Assurance. It means that the higher education institution has to implement total quality in their management. Total quality is based on three fundamental principles, such as: 1. Focus on customer and stakeholders, 2. Participation and teamwork by everyone in the organization, and 3. A process focus supported by continuous improvement and learning (Evans & Lindsay;2002). Facing an increasing in competitive environment in the private education sector in Indonesia, Widyatama University is also forced to implement the Total Quality Assurance (rQA) concept in its management system. Implied by the TQA concept and maintain consistently, Widyatama has been measuring their teaching staff performance (as a part of teamwork in university) and student satisfaction (as the customer) periodically. The objective of this study is to analyze the influence of teaching staff performance on Student Satisfaction. Such measurement has been conducted for the past 3 years. The Teaching Staff Performance is assumed to have significant influence on Student Satisfaction. The result is expected to provide empirical evidence regarding the academic concept through Quality Assurance as well as emphasizes the need to conduct inspections as well as the need of management in conducting corrective and preventive action.
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    KEPUASAN PELANGGAN (MAHASISWA) DALAM PELAYANAN PENDIDIKAN SEBAGAI PERBAIKAN MUTU BERKELANJUTAN DALAM PENDIDIKAN TINGGI (Studi Kasus di Universitas Widyatama)
    (Seminar Nasional Pendidikan, Lembaga Peneltian dan FKIP Universitas Lampung, 2008-01-26) Hayati, Neuneung Ratna; Muchlis, Tanti Irawati; Mardi
    Big challenge to every organization is to find breakthrough to achieve consistent customer and stakeholder satisfaction in order to maintain a sustainable organization. Customer satisfaction is measure by comparing the customer’s perception of actual services received to the customer’s expectation of the services. Customer satisfaction measurement conducted to find out the satisfaction level to the Widyatama University services. One of the requirements of ISO 9001:2000 is the obligation of management to regularly monitor and evaluate stakeholder perception to the products and services as the key to create sustainability. Since 2005 Widyatama University has used Student’s Satisfaction Inventory, adapted from quality of service measurement methods developed by USA Group, Noel Levitz. The method uses importance level, satisfaction level, and gap between importance and satisfaction. The result is used to analyze in determining improvement priority using importance-satisfaction matrix. Convenience sampling techniques is used in questionnaire distribution including active students from all faculties so the result will reflect performance of University services.
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    USULAN PERENCANAAN MUTU DENGAN MENGGUNAKAN QUALITY FUNCTION DEPLOYMENT (QFD) PADA UNIVERSITAS WIDYATAMA
    (Institute Technology Surabaya (ITS), 2008-01-19) lrawati, Tanti; Hayati, Neuneung Ratna; Mardi; Dedet, Achncs
    Pcrbaikan mutu rnerupakan salah satu komitmen pcmerintah di sektor pendidikan yang dituangkan dalarn berbagai dokumen pemerintah scperti GBHN, Repelita, Propenas, dan Renstra. Sejalan dengan makin meningkatnya tuntutan akuntabilitas perguruan tinggi dalarn era otonomi di perguruan tinggi, kebutuhan masyarakat Juas UIltuk mengetahui seberapa besar mutu yang sl)dal:l dicapai oJeh perguru&IJ tinggi meningkat. Hal tersebut dapat dipandang sebagai faktor pendorong yang kuat bagi perlunya mekanisme atau sistem yang efektif dan transparan untuk menjamin terselenggaranya pendidikan yang bermutu. Mutu pada pendidikan: tinggi merupakantuntutan, baik dari masyarakat umllm, mahasiswa dan orang tuB, maupun dari penanggung jawab pendidikan tinggi. Mutu pendidikan merupakan prioritas utama dari Perguruan Tinggi (PT) sehingga untuk meningkatkan mutu tersebut dimulai PT harus mulai dengan melakukan perencanaan mutu . Perencanaan mutu PT harus berdasarkan voice ofcustomers yang melibatkan semua pihak dan terbuka. Karena itu harus tersusu.1 dengan sebaikbaiknya. Rencana tersebut adalah semua langkah dan prosedur yang efektif dan efisien untuk menghasilkan dan menyajikan jasa PT yang dapat memenuhi bahkan melebihi voice of customers terutama mahasiswa dan dunia kerja. Salah satu alat perencanaan mutu tersebut adalah dengan menggunakan suatu metode yaitu Quality Function Deploymet (QFD) yang dapat menteljemahkan kebutuhan dan keinginan peJanggan (customer requirements) ke dalain pendeskripsian teknis (design requirements). Dengan menggunakan metode QFD pada Universitas Widyatama maka dapat dibuat House Of Quality (HOQ). HOQ sebagai alat perencanaan yang dapat menterjemahkan kebutuhan dan keinginan pelanggan kedalam persyaratan-persyaratan percncanaan dan mempertcmukan nilai-nilai sasamn scrta sejaJan dengan How's suatu organisasi. Dari hasil peranCRllgan HOQ terse but dapat ditindak lanjuti oleh Universitns Widyatama untuk meningkatkan mutu peJayanannya . .