Browsing by Author "Zulfikar"

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    EFFECT OF HRM (RECRUITMENT & TRAINING) PRACTICES, SERVICE QUALITY ON REPEATED VISITS AT IMPERIAL GOLF CLUBS WITH CUSTOMER SATISFACTION AS INTERVENING VARIABLES
    (Palarch’s Journal Of Archaeology Of Egypt/Egyptology 17(5), 984-998, 2020) Pawirosumarto, Suharno; Rofiansyah, Muhammad Bagus Rizky; Zulfikar
    Competition in the field of business and sports in this modern era makes the Imperial Golf Club continue to improve its quality and quality in terms of service. Quality of service affects whether or not many visitors. Quality services must be able to provide security, comfort, fluency and legal certainty to customers. quality of service makes the dominant factor as well as good or bad performance of the Imperial Golf Club organization itself in the eyes of the community. implementation of good HR management practices (in the context above: HR practices that need to be followed up namely motivation and service quality to achieve customer satisfaction with the interest of repeat visits as the ultimate outcome of Imperial Golf Club management needs to determine the right steps to follow up employee aspirations. of this study is to determine the effect of HRM practices (Recruitment & Training) on service quality, determine the effect of service quality on Golfer repeat visits, determine the effect of Customer Satisfaction on Golfer repeat visits, knowing there is an influence of service quality on Customer Satisfaction at Imperial Golf Clubs. this is a type of quantitative research The population of this study is all Golfer who visit Imperial Golf Club.The total population of this study is 302 people consisting of both Golfer members and non-members both domestic and golfer. sing. The sample selection in this study is based on accidental sampling so that it can support this study and the determination of the number of samples taken from the Slovin formula to obtain 173 respondents. Data Analysis Techniques The analytical method used in this study is path analysis. The results of this study conclude there is an influence of HRM (Recruitment & Training) practices on service quality, there is no effect on service quality on Golfer repeat visits, there is an influence of Customer Satisfaction on Golfer repeat visits, and there is an influence of service quality on Customer Satisfaction at Imperial Golf Clubs, as well as customer satisfaction variable is not an appropriate intervening variable in mediating the effect of service quality on repeat visits.
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    MANAGEMENT OF EMERGENCY PATIENTS BASED ON HEALTH LAW: A STUDY OF THE GREEN PERMATA HOSPITAL
    (International Journal of Psychosocial Rehabilitation, Vol. 24, Issue 1, 2020) Zulfikar; Rafki, Muhammad; Afifi; Nursjanti, Farida
    The national health insurance system was developed through the Social Security Organizing Agency (BPJS) which is divided into Health Insurance and Employment Guarantee. Health Insurance aims to ensure that participants benefit from health care and protection in meeting basic health needs. But in practice, some hospitals reject BPJS Health patients on the grounds of full rooms, as experienced by Mr. Nana's family at Permata Hijau Hospital, Jakarta. This study is titled "Handling Emergency Patients Referenced to Permata Hijau Hospital Based on Law Number 36 Year 2009 Concerning Health (Case Study of Mr. Nana's Family Patients)" with the formulation of the problem How is the application of referral procedures for emergency patients at Permata Green Hospital? and What are the legal consequences for health service facilities that do not provide first aid (case study of the family of Mr. Nana)? This research uses empirical research methods. The results showed that the referral procedure at Permata Hijau Hospital was not in accordance with applicable regulations. The legal consequences for facilities that do not provide assistance may be subject to a maximum imprisonment of 2 (two) years and a maximum fine of Rp.200,000,000.00 (two hundred million rupiah).