Browsing by Author "Syah, Tantri Yanuar Rahmat"

Now showing 1 - 3 of 3
  • No Thumbnail Available
    Item
    HEALTH SERVICE PROCESS : LEAN SIX SIGMA CONCEPT FOR HOSPITALS (CASEMIX HOSPITALS)
    (International Journal of Psychosocial Rehabilitation, Vol.24, Issue 01, 2020) Sudarwan; Nurohim, Achmad; Hadi, Dominicus Sutrisno; Syah, Tantri Yanuar Rahmat; Laksana, Eka Angga
    Background-National Health Insurance, whose implementation began in January 2014, made a change in the payment system from the Retrospective Payment System to the Prospective Payment System in INA-CBG rates. The difference in INA-CBG rates and hospital rates is a fundamental problem so hospitals must make efforts to achieve quality and cost control. The purpose of this study was to determine the efforts taken by hospitals related to differences in hospital outpatient service fees and inpatient service rates to INA-CBG's rates. Method-The research method was carried out quantitatively. Lean consumption is used to analyze the manufacturing sector, namely lean manufacturing rather than industrial processes. In addition, the development of lean consumption in the hospital sector is the right choice to improve the quality of hospital services. Thus, this aims to test the Lean Hospital algorithm by defining, measuring,analyzing, improving, and controlling DMAIC (Define, Measure, Analyze, Improve, Control) and the LCM (Lean Consumption Map) method through hospital services. By using a comparison of the completion time of outpatient and inpatient operational activities. The results showed that the hospital Lean algorithm successfully assessed the comparison method with the Lean Consumption Map and Value Added Assessment. In this study, we used qualitative research methods and interviews with internal and external correspondence, respectively. Result-We found that the DMAIC application and the Lean Consumption Map in the Lean Hospital algorithm will increase document completion times and service processes at the Hospital.
  • No Thumbnail Available
    Item
    THE MODERATING EFFECTS OF RISK AND SUBJECTIVE NORM PERCEPTION TOWARDS CONSUMERS’ TRUST AND ONLINE PURCHASE INTENTION
    (International Journal of Psychosocial Rehabilitation, Vol. 24, Issue 1, 2020) Syah, Tantri Yanuar Rahmat; Munthe, Ria Monika; Dewanto, Dedy; Roespinoedji, Roeshartono
    This study was intended to examine the moderating effects of risk and subjective norm perception towards consumers’ trust and consumers’ online purchase intention on the purchasing of online products that belong to body care category. The samples in this study were 120 students of Universitas Esa Unggul who had made online purchase of the products that belong to body care category. The method used in this study was the non-hierarchical Anova or Cell Means method on which the values of the samples were calculated by using computer software. The results of this study showed that consumers' trust affected online purchase intention of the products within body care category with a significance value of 0.000. This study also found that moderating effect of risk towards consumers’ trust and online purchase intention had a significance value of 0.032.
  • No Thumbnail Available
    Item
    ORGANIZATIONAL FORGETTING AND SERVICE INNOVATION PERFORMANCE: The Mediation Role of Absorptive Capacity: A Moderated Analysis
    (International Journal of Psychosocial Rehabilitation, Vol.24, Issue 01, 2020) Negoro, Dimas Angga; Astuti, Puji; Syah, Tantri Yanuar Rahmat; Pawirosumarto, Suharno
    This study aims to explore the effect of organizational forgetting on service innovation performance with absorptive capacity as mediation and to investigate the moderation role of transformational leadership. According to the results of previous studies and empirical theories related to the learning process and organizational innovation, this study was designed to collect data by a purposive sampling method from 232 service managers in the national headquarter, provincial, and district level of Indonesian Red Cross. The findings of this study are first, the positive influence among organizational forgetting and service innovation performance. Second, there is the mediating role of absorptive capacity and the moderating role of transformational leadership. The managerial implication of research for organizations is to increase the part of leaders in encouraging and ensuring and accustoming organizational forgetting for a better change and increasing organizational competitive and sustainable advantage.