Browsing by Author "Sinurat, Yohannes"

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    EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN PT. INDONESIAN RAILWAYS (STUDY CASE ON KRL BARAYA GEULIS)
    (Solid State Technology, 2020) Kurniawan, Ryan; Ramdani, Alwi Fahri; Safrudin, Arif Rahmat; Dwi Purnawa, Ilham; Sinurat, Yohannes
    The purpose of the author's research is to determine the response of Indonesian consumers to PT Kereta Api Indonesia on service quality and satisfaction consumers, as well as to determine the extent to which service quality affects consumers (KRLBaraya Geulis case study). To measure and analyze the relationship between variables independent on the top and variable dependent, author spreading questionnaires to 150 consumer users KRLBaraya Geulis, then use the methods of statistical analysis of the coefficient of correlation rank correlation to assess the respondent. The results of the answers are analyzed. The coefficient of determination and statistical t-test both performed by using tools SPSS 14.0. From the results of the research that the response of consumers on the quality of services and satisfaction of consumers KRLBaraya Geulis is, there is a positive relationship between the quality of service (X) and the satisfaction of the customer (X) at KRL Baraya geulis. So, the hypothesis that the author makes can be accepted, meaning that the author's hypothesis is supported by facts in the field. Statement hypothesis "Quality of service (X) has the effect that significant to the satisfaction of the customer (Y) at KRL Baraya geulis".
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    EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN PT. INDONESIAN RAILWAYS (Study Case on KRL Baraya Geulis)
    (Solid State Technology Volume: 63 Issue: 4, 2020) Kurniawan, Ryan; Ramdani, Alwi Fahri; Safrudin, Arif Rahmat; Purnawa, Ilham Dwi; Sinurat, Yohannes
    The purpose of the author's research is to determine the response of Indonesian consumers to PT Kereta Api Indonesia on service quality and satisfaction consumers, as well as to determine the extent to which service quality affects consumers (KRLBaraya Geulis case study). To measure and analyze the relationship between variables independent on the top and variable dependent, author spreading questionnaires to 150 consumer users KRLBaraya Geulis, then use the methods of statistical analysis of the coefficient of correlation rank correlation to assess the respondent. The results of the answers are analyzed. The coefficient of determination and statistical t-test both performed by using tools SPSS 14.0. From the results of the research that the response of consumers on the quality of services and satisfaction of consumers KRLBaraya Geulis is, there is a positive relationship between the quality of service (X) and the satisfaction of the customer (X) at KRL Baraya geulis. So, the hypothesis that the author makes can be accepted, meaning that the author's hypothesis is supported by facts in the field. Statement hypothesis "Quality of service (X) has the effect that significant to the satisfaction of the customer (Y) at KRL Baraya geulis".
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    TINJAUAN ATAS ANALISIS PERHITUNGAN LIKUIDITIAS DAN SOLVABILITAS PADA PT. TELEKOMUNIKASI INDONESIA Tbk YANG TERDAFTAR DI BURSA EFEK INDONESIA PADA PERIODE 2011 – 2016
    (Universitas Widyatama, 2018) Sinurat, Yohannes
    Laporan Tugas Akhir ini mengambil judul “Tinjauan Atas Analisis Perhitungan Rasio Likuiditas dan Solvabilitas pada PT. Telekomunikasi Indonesia Tbk Yang Terdaftar Di Bursa Efek Indonesia Periode 2011 - 2016“. Penelitian ini dilakukan untuk mengetahui bagaimana pelaksanaan analisis rasio rasio keuangan yang dilakukan dan untuk mengetahui bagaimana tingkat likuiditas dan solvabilitas pada PT. Telekomunikasi Indonesia Tbk periode 2011 - 2016. Dari laporan keuangan penulis melihat tingkat utang pada PT. Telekomunikasi Indonesia Tbk setiap tahunnya selalu meningkat. Metode penelitian ini dilakukan oleh penulis yaitu metode deskriptif dimana teknik pengumpulan data yang dilakukan adalah studi kepustakaan dan observasi. Dari hasil penelitian, bisa dilihat dari rasio Likuiditas bahwa nilai Current Ratio pada perusahaan PT. Telekomunikasi Indonesia Tbk dalam keadaan baik karena setiap tahunnya mengalami peningkatan. Nilai cash ratio dalam keadaan semakin baik karena secara rata – rata semakin tingggi nilai Cash Ratio. Untuk nilai Quick Ratio dalam kondisi semakin baik karena hampir setiap tahunya selalu meningkat. Dari rasio Solvabilitas bahwa nilai Debt to Equity Ratio dalam keadaan semakin tidak berisiko dikarenakan nilai rasio setiap tahunya semakin rendah. Nilai Debt to Asset Ratio setiap tahunnya mengalami penurunan maka bisa dikatakan bahwa nilai rasio perusahaan dalam keadaan semakin tidak berisiko bagi perusahaan.