Browsing by Author "Hakim, Afif"

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    LIBRARY USERS SATISFACTION ANALYSIS USING SERVQUAL AND ANALYTIC NETWORK PROCESS
    (International Journal of Psychosocial Rehabilitation, Vol. 24, Issue 1, 2020) Hakim, Afif; Pratiwi, Annisa Indah; Lestari, Sri
    This research was conducted at Library of University of Buana Perjuangan Karawang. The purpose of this study isto measure and analyze the level of satisfaction of library users with Servqual approach and prioritize the improvements that can be done by weighting of the criteria with ANP methode. The method used is the fivedimensional approach Servqual and weighting criteria with ANP. The conclusion shows that the average score for the criteria of reality is quite good (fairly satisfied) with the existing services at the Library of UBP Karawang, with an average score above 3, except for the criterion R4 (speed of turnitin service) average scores below 3 is 2.97, but because of the average expectation as well is not very high at 3.41 so that its gap is smaller than the gap between the expectations with the reality on the criteria E1 (the friendliness of the staff of the library) and E2 (the library staff willing to respond to complaints that exists). Except that, it was found that the three criteria of ranking the priority that should be the corrective action is E1 (the friendliness of the staff of the library), E2 (the library staff is willing to respond to complaints that exists), and T7 (a clear order information) with each of the priority value of 0.31; 0.31; and 0.27.
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    THE QUALITY IMPROVEMENT TOWARDS MINIMIZING GRILLE BASE PRODUCTS DEFECTS WITH SIX SIGMA APPROACH
    (International Journal of Psychosocial Rehabilitation, Vol. 24, Issue 1, 2020) Pratiwi, Annisa Indah; Hakim, Afif; Murnawan
    Quality is an essential part of the company must be fulfilled to provide customer satisfaction. In the industrial revolution era 4.0, quality becomes an indicator of companies in competing with their competitor. The one automotive company in Karawang is processing in improving its product quality, especially in the painting process. The quality condition of Grille Base products have a high enough product defect ratio, namely 42.79% butsu defects (spots), 25.45% hajiki defects (cissing), 18.93% yarn defects (fiber), 4.66% orange peel defects, 4.27% sagging defects, 2.47% gross area defects, 0.68% blister defects, 0.58% thin paint defects, and 0.16% frosted defects (low glossy). The sigma score in the painting process is 2.8 sigmas with 84432.21 DPMO. This condition indicates that it needs immediately improved quality. The concept used is the six sigma approach with the DMAIC cycle (Define, Analyze, Measure, Improve, and Control). This research focuses on increasing the score of sigma in the painting process. FTA use for analyzing the improvements and FMEA identification used to determine the appropriate improvement. The results of improvements result in 2.9 sigmas with DPMO 71008, which means that there are millionth opportunities may facing 71008 products failures.