THE DIFFERENCES OF LECTURER’S COMPETENCE BEFORE AND AFTER APPLYING ISO 9001: 2008
E. Keynote Mohamed Salleh Mohamed Yasin_AN OVERVIEW OF QUALITY ASSURANCE IN HIGHER EDUCATION.pdf (2.785Mb)
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This paper is focused on an effort of identifying the development of implementation of Quality Assurance. In order to meet and to enhance the customer satisfaction in a college, it is needed the enhancement of product fulfilling customer’s requirements and the prevailed standards or regulations. A college as educational facilitator must be able to deliver academician alumni having expertise and skills. A college must be able to enhance the educational quality by assuring its product: competence. Hence, Widyatama University has applied ISO 9001: 2008 as quality management in implementing and monitoring the process of university’s activities both academically and non-academically. This research aims at academic activities, primarily in each study program. Principally, quality control in each study program as parameter for delivering the alumni of competent and competing- ready students for fulfilling the demands of both industrial world and other working world existing in a society. The objective of this research is to identify the differences of lecturer’s competence before and after applying ISO 9001: 2008 in Widyatama University. The method used is secondary data as empirical evidence to identify the differences of lecturer’s competence.