THE INFLUENCE OF TOTAL QUALITY MANAGEMENT (TQM) APPLICATIONS TO SALES RAISING AT PT. KERETA API INDONESIA (PERSERO) BANDUNG THE 2ND OPERATIONS AREA
Novatiani, R. Ait
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The Indonesian transportation services industries, especially land transportation which owned by The State or The State Corporations (Badan Usaha Milik Negara/BUMN) always facing many problems, one of them is decreasing of sales. That’s reasons why the applications of Total Quality Management is necessary to survive and superior in global competition to produce the best quality. The aim of research is to know the influence of Total Quality Management applications to raise up sales of PT. KAI Bandung 2nd Operation Area (DAOP 2). The research held with Descriptive Analyzing Method and SPSS (Statistical Product and Services Solutions) software. Based on research result can be made conclusion as below, The Total Quality Management applications have significant to sales raising up of PT. KAI (Persero) Bandung 2nd Operation Area (DAOP 2) up to 68%, and 31,8% of them influence by another factors which are not investigate in this paper.