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    • QUALITY IMPROVEMENT IN HIGHER EDUCATION THROUGH QM5 ISO 9001: 2000 

      Muchlis, Tanti Irawati (Konferensi Internasional SEAAIR (South East Asian Association for Institutional Research) 2006,, 2006-09-05)
      Quality improvement is one of the key success factors for any enterprise to increase the performance through its services to customers. In order to create high value of services, the quality should be developed as a respond ...