THE ROLE OF INTERNAL CUSTOMER’S SATISFACTION AND COMMITMENT IN CREATING WIDYATAMA UNIVERSITY LECTURER PERFORMANCE

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THE ROLE OF INTERNAL CUSTOMER’S SATISFACTION AND COMMITMENT IN CREATING WIDYATAMA UNIVERSITY LECTURER PERFORMANCE

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Title: THE ROLE OF INTERNAL CUSTOMER’S SATISFACTION AND COMMITMENT IN CREATING WIDYATAMA UNIVERSITY LECTURER PERFORMANCE
Author: Rachim, Taufik; Zulganef; Sinta, Minarni
Abstract: Faculty members play a vital role in higher education institution..They are the key factor in the success of producing graduates.Various research has been conducted to study the relation of employee attitude and commitment with work performance.The objective of the study is to investigate the internal customer satisfaction and commitment on faculty performance.A survey based descriptive research design was used in this study.In addition, this study used a survey method.The Data used in this research is primary Data Obtained by conducting field research in the form of questionnaires and interviews and secondary Data Obtained by the study of literature.This study used a sample of 132 people. Overall test results show that there is a positive and significant relationship between internal customer satisfaction and organizational commitment to the performance of the main lecturers.Job satisfaction has a significant correlation of 0734 with the job performance, and the study also revealed is that organizational commitment significantly correlate to job performance.This research shows that job satisfaction of internal customers important factor in creating a performance, so then the manager should considers it well.
URI: http://repository.widyatama.ac.id/xmlui/handle/123456789/7234
Date: 2015-11-05


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CONTENT TAUFIK + ZULGANEF.pdf 453.0Kb PDF View/Open
ADVISORY BOARD.pdf 152.4Kb PDF View/Open
PREFACE.pdf 259.4Kb PDF View/Open
SCIENTIFIC COMMITTEE.pdf 152.6Kb PDF View/Open
SPEAKER.pdf 144.7Kb PDF View/Open
SPEECH FROM THE RECTOR.pdf 261.8Kb PDF View/Open
TABLE OF CONTENT.pdf 494.1Kb PDF View/Open

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