PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN LOGISTIK PADA KANTOR POS BESAR ASIA AFRIKA BANDUNG

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN LOGISTIK PADA KANTOR POS BESAR ASIA AFRIKA BANDUNG

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Title: PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN LOGISTIK PADA KANTOR POS BESAR ASIA AFRIKA BANDUNG
Author: Nataatmadja, Boy
Abstract: The object of research at PT Pos Indonesia ( Persero ) , this study analyzed the customer satisfaction of Post Office Asia Africa seen from the quality of service . As the research object as an independent variable , namely that having basic dimensions Reliability ( reliability ) , responsiveness ( responsiveness ) , Assurance ( collateral ) , empathy ( empathy ) and tangibles ( tangible ) , variable dependent variable ) is expected satisfaction which has dimensions quality ( estimates or beliefs about what customers would be obtained if it consumes the goods / services ) and perceived quality , the distribution of a sample of 100 responde , using path analysis , descriptive methods , verification . Logistics Service Quality in Post Office Bandung Asia Africa can be said to AGREE . thus it can be stated that the statement of respondents to the Logistics Service Quality in Post Office Bandung Asia Africa can be said to be GOOD . Based on calculations on tcount> ttable that the hypothesis that the author made acceptable , meaning that the authors hypothesis supported by the facts on the ground . , Thitung 11.759 is in the region of rejection of H0 , so the hypothesis that the author asked in Chapter 1 , namely : " Quality services ( X ) of the Consumer Satisfaction ( Y ) at the Post Office Asian-African Bandung " acceptable
URI: http://repository.widyatama.ac.id/xmlui/handle/123456789/3078
Date: 2014


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Lembar Pengesahan.pdf 311.7Kb PDF View/Open
Abstrak.pdf 156.7Kb PDF View/Open
Kata Pengantar.pdf 157.6Kb PDF View/Open
Daftar Isi.pdf 179.0Kb PDF View/Open
Bab 1.pdf 285.1Kb PDF View/Open
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