QUALITY FUNCTION DEPLOYMENT IN HIGHER EDUCATION

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QUALITY FUNCTION DEPLOYMENT IN HIGHER EDUCATION

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Title: QUALITY FUNCTION DEPLOYMENT IN HIGHER EDUCATION
Author: Suhardi, Agatha Rinta
Abstract: There are two types of customers in Higher Education; consisted of internal customers and external customers. Internal customers are actorsin theproduction processand external customers are the results of enduserproduction process. In the educational process, dialogues and debatesare alwayshappeningbetween"what was given to students" with"what customers want". This paper covers the implementation of Total Quality Management to improve quality of service in Higher Education. The purpose of this paper is to give advice to Higher Education in developing a running system. Approach method used the study of literature and some examples from the implementation of Total Quality Management. Higher Education needs to apply Total Quality Management with Quality Function Deployment in order to identify the things that need to be improved in order to improve quality of service and output to the communityas a user outcomes student.
URI: http://repository.widyatama.ac.id/xmlui/handle/123456789/2690
Date: 2014-02-14


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A. Cover Prosiding.pdf 514.7Kb PDF View/Open
B. Back Cover, Editors, and Reviewers.pdf 63.33Kb PDF View/Open
C. Preface and Table of Conent.pdf 514.9Kb PDF View/Open
D. Keynote Prof ... AND DISTANCE LEARNING.pdf 1.832Mb PDF View/Open
E. Keynote Moha ... CE IN HIGHER EDUCATION.pdf 2.785Mb PDF View/Open
F. Keynote Dr ... ALIAN HIGHER EDUCATION.pdf 3.390Mb PDF View/Open
016. Agatha_QUA ... MENTIN HIGHER EDUATION.pdf 804.0Kb PDF View/Open

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